← Guarantee terms

Claim your refund

POPLA refused your appeal, so we owe you your money back. This takes a minute, and a person reads every claim.

Order reference
On your receipt. If you cannot find it, leave this blank and use your email below.
Or the email you paid with
POPLA verification code
Ten digits, on the operator’s rejection letter and on your POPLA decision.
Date on your POPLA decision
Claims are made within 14 days of this date.
Your POPLA decision
A PDF or a clear photo, showing the appeal was refused. Up to 10MB.

If anything about your claim falls outside the terms, we will tell you exactly which part and why.